What happened to Trials?
What happened to Trials?
Trials are now a type of account rather than a separate object you create. The Hawkeye view, key outcomes, feature usage, and user breakdown all still exist — as tabs on the trial account.See Trial Accounts.
How do I reset my password?
How do I reset my password?
Go to us.superhawk.ai and click Forgot Password. Enter your email and follow the reset link.
Can I belong to multiple workspaces?
Can I belong to multiple workspaces?
Yes. Switch between them with the workspace switcher in the navigation. Each has its own data, members, and integrations, and they are fully isolated from each other.
How long do invite links last?
How long do invite links last?
72 hours. If a link has expired, create a new invite from Team → Invites rather than resending the old one.See Members & Invites.
An account is missing from my list. Where is it?
An account is missing from my list. Where is it?
Accounts sync from your CRM, and Superhawk syncs the accounts in scope for your workspace rather than every company in the CRM. Scope is usually defined by account owner.Also check whether your own permission scope is
own or team rather than all — the account may exist but not be visible to you.Why does an account show 'insufficient data' instead of a health band?
Why does an account show 'insufficient data' instead of a health band?
Superhawk does not have enough evidence to make a call. This is a deliberate answer rather than a failure — it is shown as a neutral state so a thinly-covered account cannot hide among the healthy ones.The usual cause is a missing or newly-connected integration. See Account Health.
How do I trigger an analysis?
How do I trigger an analysis?
You do not. Health, signals, tasks, and briefs are all generated automatically on a schedule as evidence arrives. There is no button to press and no account that goes stale because nobody pressed it.See What Runs Automatically.
Will Superhawk email my customers or change my CRM?
Will Superhawk email my customers or change my CRM?
Not on its own. It drafts emails and CRM updates and puts them in your Inbox for you to review. Nothing leaves Superhawk without a person approving it.
How often does CRM data sync?
How often does CRM data sync?
Continuously, per integration. Check the last sync time on the connection card under Integrations to see where a specific source stands.
Can I export a report?
Can I export a report?
Yes. Reports are generated as documents you can download and share. See Reports.
How do I disconnect an integration?
How do I disconnect an integration?
Go to Integrations, find the connection, and disconnect it. This stops syncing but does not delete data already synced. Reconnecting resumes from where it left off.
Is my data isolated from other Superhawk customers?
Is my data isolated from other Superhawk customers?
Yes. All data, memory, and AI-generated output is scoped to a single workspace and never crosses between them, including in AI answers.
What browsers are supported?
What browsers are supported?
The latest versions of Chrome, Firefox, Safari, and Edge.