How do I reset my password?
How do I reset my password?
Go to the login page at us.superhawk.ai and click Forgot Password. Enter your email address and follow the reset link sent to your inbox.
Can I belong to multiple workspaces?
Can I belong to multiple workspaces?
Yes. You can be a member of multiple workspaces and switch between them using the workspace switcher in the sidebar. Each workspace has its own data, members, and integrations.
How often does CRM data sync?
How often does CRM data sync?
CRM data syncs automatically based on your integration settings. You can also trigger a manual sync from Settings → Integrations by clicking the refresh button on your CRM connection.
Why can't I see certain trials?
Why can't I see certain trials?
Trial visibility depends on your workspace role. Members can view trials but only Admins and Owners can create or modify them. If you need access, ask your workspace admin to upgrade your role.See Roles & Permissions for details.
How long do AI agent runs take?
How long do AI agent runs take?
Most agent runs complete within 2–5 minutes, depending on the volume of data being analyzed. You’ll receive a notification when the analysis is ready.See Running Agents for more details.
Can I export reports?
Can I export reports?
Yes. Trial analysis reports can be exported as PDF from the report view. Open any trial report and click the Export button in the top-right corner.
How do I disconnect an integration?
How do I disconnect an integration?
Go to Settings → Integrations, find the integration you want to remove, click the settings icon, and select Disconnect. This stops data syncing but does not delete previously synced data.See Integrations for setup guides.
What happens when an invite link expires?
What happens when an invite link expires?
Invite links expire after 72 hours. If a link has expired, the workspace admin can create a new invite from Settings → Members → Invite.See Managing Members for the full invite flow.
What browsers does Superhawk AI support?
What browsers does Superhawk AI support?
Superhawk AI works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.