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User Breakdown answers a question the aggregate numbers hide: is this account’s usage coming from a team, or from one person?

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What you see

Every user Superhawk has seen at the account, with:
  • Role — what they do, where it is known
  • Activity level — how much they use the product, and how recently
  • Segment — Superhawk groups users as Focused (deep, regular use) or Casual (occasional)
  • What they use — the features that user personally touches
Open a user to see their individual history.

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Why concentration matters

An account with 500 sessions a month all from one person is fragile. If that person leaves, changes role, or goes on leave, your usage goes to zero and your renewal conversation has no champion in it. Superhawk flags this directly. Warnings appear when a secondary user disengages, and more urgently when they disengage severely — because the account is quietly reverting to single-user dependence.

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What to do about it

Compare User Breakdown against your contact list. A stakeholder who is prominent in your CRM but absent from the product is a gap worth closing.