Key Concepts
These are the building blocks you will work with.Workspaces
A workspace is your team’s environment. Data, integrations, members, and accounts all live inside one, and workspaces are fully isolated from each other. Every workspace runs in one of three modes, which decides what you see:
See Workspace Modes for what each one changes.
Accounts
An account is a company you work with, and it is the unit of everything in Superhawk. Accounts sync from your CRM. Each carries its own health, signals, tasks, contacts, contracts, usage, and history. An account has a type:cs for a live customer, trial for a prospect in evaluation. In a hybrid workspace both types coexist and are shown in different sections.
If you used Superhawk when it was organised around Trials, that concept has been folded into accounts. There is no separate trial object to create any more. See Trial Accounts.
Health
Every CS account carries an AI-judged health band — green, amber, red, or insufficient data — with a headline, a short summary, and the specific factors driving it. Health is a judgement backed by evidence, not a score computed from a formula. See Account Health.Signals
A signal is one evidence-backed observation about an account: a champion going quiet, contract creation collapsing, a funding round, an executive change, a support escalation. Signals are detected continuously and carry a severity, a direction (churn or upsell), and the evidence behind them. See Signals.Tasks
Tasks are the work that follows from a signal, a call, or an account plan. Superhawk drafts them for you with the context already attached, and they land in your Inbox.Briefs
Before a customer meeting, Superhawk generates a brief: what changed since you last spoke, the risks worth raising, who is in the room, open items, and the one ask for this call. See Briefs.Memory
Superhawk builds a durable memory of each account from every call, email, ticket, and usage change it sees. Memory is what lets an answer cite a specific sentence from a call six months ago. See Memory.Integrations
Superhawk connects to your CRM, support desk, call recorder, product analytics, and data warehouse. The more sources are connected, the more grounded every health read, signal, and brief becomes. See Integrations.Next Steps
Create Your Account
Sign up for Superhawk AI and get started in minutes.
Onboarding
Set up your workspace and connect your first integrations.
Workspace Modes
Understand CS, Trial, and Hybrid workspaces.
Finding Your Way Around
A tour of the navigation and every surface in it.