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Fathom is one of Superhawk’s two call recorder integrations, alongside Gong. Call transcripts are the single richest source Superhawk has, and connecting one is the highest-value step after your CRM.

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What Superhawk pulls in

  • Meetings — title, time, and attendees
  • Recordings and transcripts — the full text of what was said
  • Speaker attribution — who said what

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Connecting

1

Generate a Fathom API key

In Fathom, go to Settings → API Access and generate a key. It grants read access to your own and your team’s meetings, recordings, and transcripts.
2

Open Integrations in Superhawk

Go to Integrations and find Fathom under Conversation Intelligence.
3

Paste the key

Click connect and paste the key. Superhawk verifies it on the spot.
4

Wait for the first sync

Historical meetings are pulled in first. Depending on how many you have, this can take a while.
The key grants access to your own and your team’s meetings. Calls recorded by someone outside that scope will not reach Superhawk. If coverage looks incomplete, this is usually why.

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What it feeds

Transcripts are the backbone of most of what Superhawk produces:
  • Account health — what stakeholders actually said
  • Key outcomes — what the customer said they need, in their words
  • Signals — commitments, friction, blockers, and requests
  • Briefs — what changed since you last spoke
  • Memory — the durable record of the relationship
  • Action items, adoption blockers, friction, and stakeholders on the account