Skip to main content
Call transcripts are the single richest source Superhawk has. After your CRM, connecting a call recorder is the highest-value thing you can do — it is what turns a usage dashboard into an account intelligence system.

​
What Superhawk pulls in

  • Calls — title, time, and participants
  • Transcripts — the full text, with speaker attribution
  • Participants — who was on the call, and from which side

​
Prerequisites

  • Gong API credentials (an Access Key and a Secret Key), generated by a Gong admin
  • The integrations permission in your Superhawk workspace

​
Connecting

1

Generate API credentials in Gong

A Gong administrator generates an API Access Key and Secret Key from Gong’s API settings.
2

Open Integrations in Superhawk

Go to Integrations and find Gong under Conversation Intelligence.
3

Enter both keys

Paste the Access Key and Secret Key. Superhawk verifies them immediately.
4

Wait for the first sync

Historical calls are pulled in first, then processed. Transcripts become available as each call is analysed, so the account panels fill in progressively rather than all at once.
Only a Gong admin can generate API credentials. If you are not one, ask your Gong administrator rather than trying to complete this yourself.

​
What it feeds

Transcripts are the backbone of most of what Superhawk produces:
  • Account health — what stakeholders actually said, and how
  • Key outcomes — what the customer said they need, in their own words
  • Signals — commitments, friction, blockers, and requests
  • Briefs — what changed since you last spoke, and what is still open
  • Memory — the durable record of the relationship
  • Action items, adoption blockers, friction, and stakeholders on the account

​
Troubleshooting

If calls are not appearing, check in this order:
  1. The connection status on the Integrations page, and its last sync time.
  2. Whether the call was actually recorded in Gong. Superhawk can only see what Gong has.
  3. Recency. Gong processes recordings asynchronously, so a call that just ended may not be available yet.
  4. Scope. Credentials grant access to a defined set of calls. Recordings outside that scope will not sync.