Superseded
Superseded is the one worth understanding, because it is automatic. Signals are re-detected as new evidence arrives. When a fresh detection covers the same ground as an existing open signal, the old one is marked superseded and the new one takes its place. That is what stops your list filling with six versions of “usage is declining” from six consecutive weeks.A superseded signal is not gone. It stays on the account as history, which is how you can see that a problem has been live for four months rather than raised this morning.
Done versus dismissed
The distinction matters for your future self.- Done means the signal was right and you handled it. You had the call, delivered the thing, fixed the blocker.
- Dismissed means it should not have been raised, or does not apply here. Wrong company matched, known and accepted, not a real risk in this context.
Who moves a signal
Transitions are recorded with their source:- UI — a person changed it in the product
- Agent — Superhawk changed it, typically a supersession
- System — an automatic transition