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Superhawk reasons from evidence, and integrations are where the evidence comes from. Every health judgement, signal, brief, and answer is bounded by what you have connected. Go to Integrations in the navigation to connect and manage them.
Managing integrations requires the integrations permission. If the page is read-only for you, ask your workspace admin. See Roles & Permissions.

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Categories

CRM

Accounts, contacts, deals, owners, ARR, and renewal dates. Connect this first.

Conversation Intelligence

Call recordings and transcripts. The richest source Superhawk has.

Support & Ticketing

Ticket volume, escalations, and recurring themes.

Product & Analytics

Feature usage and adoption.

Data Warehouse

Your own product metrics, computed from your own tables.

Errors & Observability

Session replays, errors, and Real User Monitoring.

Communications

Notifications delivered where your team already works.
The catalog also carries Billing, Code & Engineering, and Connectors (MCP) categories — tool bridges agents use to act outside Superhawk. Availability varies by workspace.

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What to connect, in what order

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Connection status

Each connection shows one of: Cards also show the last sync time and the last error, if there was one. When something downstream looks stale, this is the first place to check.
Needs reauth is silent from the inside. Nothing in the product breaks — health, signals, and briefs simply keep working from increasingly old data. Check the Integrations page periodically rather than waiting for something to look wrong.

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How connections are made

  • OAuth — you authorise Superhawk in the other tool’s own login flow. Used by Slack, HubSpot, and Salesforce.
  • API credentials — you paste a key or token issued by the other tool. Used by Gong, Fathom, Pylon, Amplitude, PostHog, Datadog, and BigQuery.
Credentials are verified when you connect, so a wrong key fails immediately with a reason rather than failing quietly later.

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Disconnecting

Disconnecting stops syncing. It does not delete data already synced — your accounts, calls, and history remain. Reconnecting resumes from where it left off.