> ## Documentation Index
> Fetch the complete documentation index at: https://help.superhawk.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues

> Solutions to common problems you might encounter in Superhawk AI.

If you're running into a problem, check below for known issues and solutions.

## Login Issues

**Can't log in to my account**

* Double-check your email and password. Passwords are case-sensitive.
* Try signing in with **Google SSO** if you originally signed up that way.
* Clear your browser cache and cookies, then try again.
* If you've forgotten your password, use the **Forgot Password** link on the login page.

**Email verification not received**

* Check your spam or junk folder.
* Make sure you entered the correct email address during signup.
* Request a new verification email from the login page.

<Tip>
  If you signed up via an invite link, email verification may not be required.
</Tip>

## Integration Issues

**Slack is not connecting**

* Ensure you have **admin permissions** in your Slack workspace to authorize apps.
* Check that pop-ups are not blocked in your browser — the OAuth flow opens in a new window.
* Try disconnecting and reconnecting the integration from **Settings → Integrations**.

**CRM sync is not working**

* Verify your API credentials are still valid (keys may have been rotated).
* Check that your field mappings are correctly configured.
* Try triggering a manual sync by clicking the refresh button on the integration card.
* For HubSpot/Salesforce OAuth issues, disconnect and re-authorize the integration.

**Datadog data not appearing**

* Confirm your API key and Application key have the correct read permissions.
* Check that you've enabled the data streams you want (session replays, errors, RUM) in the integration settings.

## Trial Issues

**Trial data not appearing**

* Verify that your integrations are connected and actively syncing data.
* Check that a CRM account is linked to the trial — go to the trial and click **Link Account**.
* Allow a few minutes after connecting integrations for initial data to sync.

**Can't create a new trial**

* Only workspace **Admins** and **Owners** can create trials. Ask your workspace admin to upgrade your role.
* Ensure all required fields are filled in (company name, domain, start date, end date).

## Report Issues

**Analysis report not generating**

* Reports require data to analyze. Ensure the trial has at least one call transcript (from Gong) or session data (from Datadog).
* Check that the AI agent run completed successfully in the **Agents** section.
* If a report is stuck, try clicking **Generate Report** again to trigger a fresh analysis.

**Report data seems outdated**

* Reports reflect data at the time of generation. Click **Generate Report** to create a fresh analysis with the latest data.
* Make sure your integrations have synced recently — check the last sync time on **Settings → Integrations**.

## AI Agent Issues

**Agent run failed or timed out**

* Very large datasets may cause timeouts. Try running the agent on a single trial rather than in batch mode.
* Check that the trial has connected integrations with data available.
* Wait a moment and try again — temporary service issues may resolve on their own.

**Agent gave unexpected results**

* AI agents analyze available data. If key integrations (Gong, CRM) aren't connected, the analysis will be incomplete.
* Connect additional data sources for more comprehensive insights.
* Remember: AI-generated insights should always be verified with your own judgment.

<Warning>
  AI agents can make mistakes. Always verify critical insights before taking action.
</Warning>

***

Still need help? Contact us at **[support@superhawk.ai](mailto:support@superhawk.ai)**.