> ## Documentation Index > Fetch the complete documentation index at: https://help.superhawk.ai/llms.txt > Use this file to discover all available pages before exploring further. # Signals > Evidence-backed observations Superhawk raises about your accounts. A signal is one specific, evidence-backed observation about an account. Not a score, not a summary -- a single claim you can act on or dismiss. > Contract creation has fallen 49% quarter on quarter, with none created this month. > The economic buyer named on the deal has left the company. > They asked for a Salesforce integration on three consecutive calls. Signals are detected continuously across every connected source. They are what turns a quiet account into a specific thing to do something about. ## What a signal carries | Field | What it is | | ------------------------- | ------------------------------------------------- | | **Title and description** | The claim, in plain words | | **Severity** | `info`, `warning`, or `critical` | | **Direction** | `churn`, `upsell`, or `neutral` | | **Account** | Which customer it is about | | **Evidence** | The calls, tickets, metrics, or records behind it | | **Status** | Where it is in its lifecycle | **Direction is as important as severity.** A critical churn signal and a critical upsell signal both demand attention and lead to completely different conversations. ## Where signals come from * **Usage and metrics** -- a defined metric crossing a threshold or trend * **Calls** -- what stakeholders actually said * **Support tickets** -- escalations, volume, recurring themes * **Email** -- responsiveness and who has dropped out of the thread * **CRM** -- stage, value, owner, and renewal changes * **External sources** -- funding rounds, executive changes, and other public company events ## Where to see them * **The Signals page** -- everything across the portfolio, filterable by severity, direction, account, and status * **The account page** -- the signals on one customer * **The Inbox** -- signals that warranted a task, with the task already drafted * **Briefs** -- signals relevant to a meeting you are about to take ## Working signals **Triage by direction first, then severity.** Your churn list and your expansion list are different pieces of work with different owners. **Always open the evidence.** A signal is a claim. The evidence is why you should believe it, and it is usually what you will actually quote in the customer conversation. **Dismiss what does not apply.** A dismissed signal is information, not failure. It stops the same observation resurfacing and it keeps the list trustworthy. ## Related How a signal moves from open to closed. What sits behind a signal, and how to read it.