> ## Documentation Index
> Fetch the complete documentation index at: https://help.superhawk.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Briefs

> Meeting prep generated before every customer call.

A brief is the page you open in the five minutes before a customer call. Superhawk generates one ahead of your meetings, built from everything it knows about the account.

It answers the questions you would otherwise spend twenty minutes reconstructing: what changed since we last spoke, who is going to be in the room, what did we promise, and what is the one thing I need out of this call.

## What is in a brief

**The meeting.** Title, time, and attendees, with each attendee's role and relationship to the account.

**The ask.** The single thing this meeting needs to achieve. Not a list -- the one thing.

**Since last meeting.** What has changed: usage movement, tickets raised, emails exchanged, contract changes, signals raised. This is the section that saves the most time.

**Risks.** What could go wrong in this relationship, each with a recommended action. These are the things worth getting ahead of rather than being told about.

**Talking points.** What to raise, in a sensible order.

**Stakeholders.** Who matters at this account, their role, and how engaged each one currently is. Includes people not in this meeting who matter to the outcome.

**Open items.** Commitments from previous conversations that are still outstanding. Walking into a call without knowing what you promised last time is the fastest way to lose a room.

**Evidence.** Links back to the calls, tickets, and records behind each claim, so you can check anything before you say it.

## When briefs are generated

Superhawk generates a brief ahead of meetings on your connected calendar. If the meeting details change, or significant new evidence arrives before the call, the brief regenerates so what you open is current.

You are notified when a brief is ready. See [Notifications](/notifications/overview).

## Using a brief well

**Read Open Items first.** It is the section most likely to contain something you would otherwise be embarrassed by.

**Treat The Ask as a decision, not a suggestion.** If Superhawk's ask is not the one you want, decide what yours is before the call rather than during it.

**Check the evidence on anything you plan to say out loud.** Quoting a number to a customer is a commitment. Thirty seconds of checking is cheap.

**Do not read it as a script.** It is preparation, not an agenda.

<Note>
  Brief quality tracks evidence coverage. An account with call transcripts, tickets, and usage produces a brief with real substance. One with only a CRM record produces a thin one -- correctly, because there is not much to say.
</Note>

## Related

* [Accounts](/accounts/overview)
* [Signals](/signals/overview) -- what feeds the risks section
* [Key Outcomes](/accounts/key-outcomes) -- what feeds open items