> ## Documentation Index
> Fetch the complete documentation index at: https://help.superhawk.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Trial Accounts

> How trials work in Superhawk AI, and what changed from the old Trials section.

Superhawk used to have a separate **Trials** section where you created a trial, gave it dates, and linked a CRM account to it. That is gone. Trials are now a **type of account**, not a separate object.

## What changed

| Before                                                 | Now                                                                      |
| ------------------------------------------------------ | ------------------------------------------------------------------------ |
| Create a trial, then link a CRM account to it          | The account syncs from your CRM and is marked as a trial                 |
| Trial name, notes, start and end dates entered by hand | Dates and details come from the CRM record                               |
| Trial lifecycle: Active, At Risk, Won, Lost            | Account status and outcome, derived from CRM and activity                |
| A **Trials** entry in the navigation                   | **Home** in a trial workspace, or **Trial Intelligence** in a hybrid one |
| Reports as a separate section                          | The same views, as tabs on the account                                   |

Nothing was lost. The Hawkeye view, key outcomes, feature usage, and user breakdown all still exist -- they moved from being standalone reports to being tabs on the account they describe, which is where people were always trying to find them.

## Working with trial accounts

In a **trial** or **hybrid** workspace, trial accounts appear on Home (or under **Trial Intelligence** in hybrid mode). Open one and you get four tabs:

<CardGroup cols={2}>
  <Card title="Hawkeye View" icon="binoculars" href="/accounts/hawkeye-view">
    The summary read on the evaluation.
  </Card>

  <Card title="Key Outcomes" icon="bullseye-arrow" href="/accounts/key-outcomes">
    What they need to see to buy, and progress against it.
  </Card>

  <Card title="Feature Usage" icon="chart-column" href="/accounts/feature-usage">
    Depth and breadth of exploration.
  </Card>

  <Card title="User Breakdown" icon="users" href="/accounts/user-breakdown">
    Who is evaluating, and how concentrated the usage is.
  </Card>
</CardGroup>

There is a fifth view, **Other Feature Asks**, collecting requests raised on calls that fall outside what they came to evaluate. These are often the clearest expansion signal you will get.

## What is different from a CS account

Health bands, renewal outlook, and churn risk are CS concepts and do not apply to a trial. A trial is assessed on evaluation progress instead: are the right people in the product, are they reaching the outcomes they said they needed, is the exploration broadening or stalling, and what did they ask for that you have not shown them.

Signals, tasks, briefs, chat, and memory all work the same way on a trial account as on a CS account.

## Related

* [Accounts](/accounts/overview) -- the shared account model
* [Workspace Modes](/getting-started/workspace-modes) -- trial, CS, and hybrid